At young elite clothing, we want you to be completely satisfied with your purchase. If for any reason you are not fully content with the product(s) you received, we offer a hassle-free 30-day return policy. Please read the following guidelines to ensure a smooth return process:
- To be eligible for a return, the item(s) must be unused, undamaged, and in the same condition as you received them.
- All original packaging, tags, labels, and accessories should be intact and included with the returned item(s).
2. Initiation of Return:
- To initiate a return, please contact our customer support team within 30 days of the date of delivery.
- You can reach out to us for return request while filling the request return form.
3. Return Shipping:
- The customer is responsible for shipping the item(s) back to us.
- We recommend using a trackable shipping method to ensure safe delivery. Any damage or loss during return shipping will be the customer's responsibility.
4. Return Authorization:
- Once you have initiated a return, our customer support team will provide you with a return authorization (RA) number and further instructions.
- Please do not send back any items without obtaining an RA number as it helps us process your return more efficiently.
5. Refund or Exchange:
- Upon receiving the returned item(s) and verifying their condition, we will process your refund or exchange request.
- If you prefer a refund, the amount will be credited back to your original payment method within 14 business days after the return is approved.
- For exchanges, we will ship the new item(s) to you promptly, subject to availability.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us immediately within 48 hours of receiving the package.
- We may require you to provide photographs or other evidence to assess the issue and provide a suitable solution.
7. Restocking Fee:
- In some cases, a restocking fee may apply for returned items. This fee will be deducted from your refund and will be communicated to you during the return process.
8. Policy Updates:
- young elite clothing reserves the right to update or modify this return policy at any time without prior notice. Any changes will be posted on our website.
If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and make your shopping experience as enjoyable as possible.
Thank you for shopping with young elite clothing. We appreciate your business!